Senna Automation

Privacy Policy

Last updated: May 8, 2025

Senna Automation LLC (“we,” “us,” or “our”) operates https://www.senna-automation.com (the “Site”) and the o11n application (the “App”). This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect
1.1 Information You Provide Directly
  • Account & Purchases: Name, email address, billing address, payment information (processed by Stripe or another payment processor), and any other details you submit when you purchase, register, or contact us.
  • Support & Feedback: Any content you provide when you submit a support request, bug report, or feedback form.
1.2 Automatically Collected Information
  • Usage Data: App telemetry (e.g. feature usage, errors, crashes) and Site analytics (page views, referral URLs, device/browser type).
  • Cookies & Tracking Technologies: We and our third-party partners use cookies, web beacons, and similar tools to collect data about your activity on the Site and over time across different sites and devices. See Section 4 for details.
1.3 Third-Party Sources
  • Payment Processors: We receive confirmation of successful payments and limited transaction details from processors like Stripe—no full credit-card data is stored on our servers.
  • Analytics Providers: Aggregated usage and performance metrics from services such as Google Analytics, Sentry, or equivalent.
2. How We Use Your Information
  • Provide & Improve Services: Deliver, maintain, and enhance the App and Site, fix bugs, and roll out new features.
  • Process Transactions: Verify purchases, send receipts, and communicate about orders, license keys, and subscription renewals.
  • Support & Communicate: Respond to support requests, send updates, security alerts, and administrative messages (e.g. policy changes).
  • Marketing & Promotions: With your consent, send newsletters, product announcements, and offers. You may opt out at any time.
  • Security & Compliance: Monitor for fraud, enforce our terms, and comply with legal obligations.
3. How We Share Your Information
  • Service Providers: Vendors who perform services on our behalf (e.g. payment processors, hosting, analytics, email delivery).
  • Legal & Safety: When required by law, to protect rights, or in connection with a merger or sale of assets.
  • Aggregated/Anonymized Data: We may publish usage trends or reports that do not identify you.
4. Cookies & Tracking Technologies
  • Essential Cookies: Required for site functionality (e.g. login sessions, shopping cart).
  • Analytics Cookies: Collect anonymous usage data to help us improve performance and content.
  • Advertising/Marketing Cookies: (Optional) Only if you opt in, for tailored offers and retargeting.

You can manage or disable cookies via your browser settings or through our cookie banner on first visit.

5. Your Choices & Rights
  • Access & Correction: Request a copy of or correction to your personal data.
  • Deletion: Ask us to delete your personal data (subject to legal exceptions).
  • Portability: Obtain a machine-readable copy of data you provided.
  • Opt-Out: Withdraw consent for marketing communications or opt out of analytics tracking (via cookie settings).

To exercise these rights, contact us at privacy@senna-automation.com.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (HTTPS) and at rest, regular security audits, and limited access controls. However, no system is completely secure—please help protect your account by using strong, unique passwords.

7. Data Retention

We retain your personal data for as long as needed to fulfill the purposes outlined in Section 2, or as required by law (e.g. tax records). After that, we delete or anonymize the data.

8. International Transfers

Senna Automation LLC is based in the U.S. If you’re located outside the U.S., please note that your data may be transferred to and processed on servers in the U.S., under U.S. privacy laws.

9. Children’s Privacy

Our Site and App are not intended for children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have, please contact us and we will delete that information.

10. Changes to This Policy

We may update this Privacy Policy at any time. The “Last updated” date will change accordingly. Your continued use of the Site or App after revisions constitutes acceptance of the updated policy.

11. Contact Us

Senna Automation LLC
456 Industry Way
Detroit, MI 48201
Email: privacy@senna-automation.com
Phone: (123) 456-7890